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I paid the seller using PayPal the next day after the sale, and the
seller wanted me to pay $30 for 'Express Post'. I was prepared
to do that only because he told me in email the phone was local stock, ready
to ship from Brisbane after my payment!
Well a week goes by and nothing arrives. Remember he's claimed he'll
send the phone using 'Express Post' so allowing for a weekend, it
should have arrived 4 actual days after I'd paid for it. I tried emailing
him and out of about 5 attempts, I received one reply saying 'the phone
is coming - be patient since it will be there soon'. Sure... I almost
knew from that moment that he both did not have the phone and that he was
either trying to get one from another country or was just playing for time
and using my money. 8-)
He never provided me with a tracking number when I asked for one -
Express Post items have a tracking number which forms part of the Express
Post delivery guarantee system...
I did a bit of initial investigation a few days after the first week has
passed and found that the paypal account my payment went into wasn't
even in the name of the seller, but someone else! The seller has
never acknowledged who the other person is to this day - perhaps a business
partner?
After two weeks nothing had arrived ('Express Post' has a
1-business-day delivery guarantee from Brisbane to Sydney!) so I engaged the
services of PayPal's resolution centre and within a day I had a full
refund. However the seller would not provide an explanation, and
since he had clearly outright lied to me and scammed the postage, I had no
choice but to leave negative feedback for the seller which you can
read. You are also able to check his ID history.
Checking the seller's feedback profile showed he'd been receiving negative
feedback points regularly from many different buyers all complaining about
similar things - ie. never receiving items, getting sent used items when
they're supposed to be new, etc.
The seller has had the gaul to try and suck his way out of the negative
feedback by engaging Squaretrade to negotiate, but he didn't even
reply to some of the emails from the mediator that they appointed to the
case, so they dropped the case!
On 28-Apr-2006 the seller emailed me to ask if I'd remove the
negative feedback 'because it's hurting his business'. But he should
look at his own negative feedback performance and check how many other
people are also complaining before trying to suck-up...
If you have any questions concerning this issue please feel free to email me. (Note that the email address has been poisoned.)
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